Warmlines
Warmlines are telephone-based support services that provide non-crisis emotional support and assistance to individuals experiencing distress and loneliness or who simply need to talk to someone. Unlike crisis hotlines, warmlines are intended for individuals who are not in immediate danger but would benefit from a friendly and empathetic conversation. They are typically staffed by trained peer support specialists who have their own lived experience with mental health challenges.
The role of Warmlines in the lived experience movement is to provide a supportive and understanding space for individuals with mental health challenges to connect with others who have had similar experiences. These services play several vital roles:
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Peer Support: Warmlines are often staffed by individuals who have experienced mental health challenges, allowing callers to speak to someone who can empathise with and relate to their feelings and struggles.
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Non-Crisis Support: Warmlines allow individuals to seek support and emotional connection without the urgency of a crisis. Callers can reach out for a chat or to discuss their concerns without feeling pressured to undergo immediate intervention.
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Reduction of Isolation: Many people with mental health challenges may feel isolated or disconnected from others. Warmlines provide an opportunity for meaningful conversations and help combat feelings of loneliness.
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Validation and Understanding: Callers can share their experiences and emotions with peers who understand the impact of mental health challenges, fostering validation and empathy.
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Prevention and Early Intervention: By offering a space for individuals to talk about their concerns, warmlines can provide early intervention and prevent crises from escalating.
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Community Building: Warmlines contribute to developing a supportive mental health community where individuals can reach out to others who have navigated similar challenges.
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Recovery-Oriented Support: Warmlines are part of a recovery-oriented approach to mental health, emphasising self-help and connection with others who have found effective ways to manage their mental health.
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Resource Referral: Although not crisis lines, warmlines can provide resource information and referrals to other supportive services as needed.
Warmlines complement other mental health services by providing an accessible and compassionate support option for individuals who may not be in immediate crisis but still need someone to talk to. They play an essential role in the lived experience movement by demonstrating the power of peer support and promoting the idea that individuals with lived experience can provide meaningful support to their peers on their recovery journey.
Australian Warm Lines
The Warmline - Mental Health Association of Minnesota is a Minnesota-based peer support phone line offering free, non-crisis mental health support, connection, and understanding from trained peers with lived experience.
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(651) 288-0400
(877) 404-3190
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Tuesday - Saturday 4:00 p.m. to 10:00 p.m.
The Peer Warmline Connection of Sonoma County is a California-based, peer-run phone service offering non-crisis emotional support, listening, problem-solving, and resource referrals from individuals with lived mental health experience to help prevent escalation into crisis.
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(707) 565-4466
Friday, Saturday, and Sunday evenings, 5:30-9:30 pm
The Moultrie Peer Support, Wellness and Respite Center warmline is a Georgia-based, peer-run support service that provides 24/7 non-crisis emotional support by phone, alongside local resource guidance and connection to a peer-led respite centre for people experiencing mental health challenges.
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(229) 873-9737
The McDonough Peer Support, Wellness and Respite Center warmline is a Georgia-based, peer-run phone support service that provides non-crisis emotional support, connection, and guidance from individuals with lived mental health experience, helping people manage challenges and avoid escalation into crisis.
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(678) 782-7666
The Warmline – Cleveland Peer Support, Wellness and Respite Center is a Georgia-based, peer-run support line operating 24/7 that provides non-crisis emotional support and connection from individuals with lived experience, helping callers navigate mental health challenges and access local resources.
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(706) 865-3601
Toll-Free: (855) 482-2933
Hours: 24 hours a day
The Warmline - Cartersville Peer Support, Wellness and Respite Center is a Georgia-based, peer-run warmline operating 24/7 that provides non-crisis emotional support, connection, and local resource guidance from individuals with lived mental health experience, helping people manage challenges and avoid hospitalisation.
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(770) 276-2019
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Hours: 24 hours a day
The Warmline - On Our Own of Prince George's County is a Maryland-based, peer-run support line that provides non-crisis emotional support and connection from individuals with lived mental health experience, helping callers talk through challenges and access supportive resources.
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1-877-794-7337 (PEER)
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On Our Own of Prince George's County, press 3
On Our Own of Calvert Count, press 2
On Our Own Inc. Baltimore, press 1
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10 a.m. - 10 p.m.
The Warmline – United Self-Help is a Hawaii-based, peer-run support line that provides non-crisis emotional support and connection for mental health consumers, allowing people to speak with trained peers who have lived experience.
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(808) 947-5558 on Oahu
Toll-Free from the Neighbor Islands: 1-866-866-HELP (1-866-866-4357)
4:30 p.m. to 9:00 p.m. HST (Hawaiian Standard Time), 7 days a week
The Stepping Stone/Next Step Warmline is a New Hampshire–based, peer-run evening phone line that offers non-crisis emotional support and connection from individuals with lived mental health experience, as part of the Stepping Stone & Next Step Peer Support Centers.
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(603) 543-1388
(603) 543-0920,
Toll-Free: 1 (888) 582-0920
5 p.m. to 10 p.m., 7 days a week
The Delaware County Warm Line - Delaware County Crisis Connections Team and Elwyn, Inc. is a Pennsylvania-based, peer-supported warmline serving Delaware County residents, offering free, confidential, non-crisis emotional support from trained peer specialists who listen, help problem-solve, and connect callers to appropriate mental health resources.
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(855) 464-9342
Monday - Friday from 6 p.m. to 10 p.m.
Saturday and Sunday 1 p.m. to 7 p.m.
The The 'Reach' Warmline - Handz-On, Inc. is a Massachusetts-based, peer-run warmline that provides non-crisis emotional support and connection by phone, offering a safe space for people to talk through feelings such as loneliness, anxiety, or distress with trained peers who have lived experience.
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1 (888) 828-9905
6 p.m. to 10 p.m. , 7 days a week, 365 days a year
The TLC (Talk-Listen-Care) Warmline – Community Counseling Center is a Missouri-based phone support service that offers non-crisis emotional support and a listening ear, operating daily in the evenings for residents within the state.
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(877) 626-0638
(573) 651-3642
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4 p.m. to 10. pm, 365 days a year
The North County Warmline is a New Hampshire–based, peer-run phone support service that provides non-crisis emotional support and connection in the evenings for individuals experiencing mental health challenges.
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(603) 447-1765
Toll Free: 1 (866) 447-1765
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5-10 pm, 7 days a week
The Monadnock Area Peer Support Agency warmline is a New Hampshire–based, peer-run phone service (located in Keene) that provides non-crisis emotional support and connection from individuals with lived experience, offering a compassionate listening ear and helping people navigate mental health challenges.
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(603) 352-5094
5 p.m. to 10 p.m., 7 evenings a week, 365 evenings a year.
The Louisiana Warmline - Start Corporation / Magellan Health Services is a Louisiana-based warmline offering free, non-crisis emotional support by phone to residents across the state, staffed by trained peers and operated through a partnership between Start Corporation and Magellan Health.
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1 (800) 730-8375
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Wednesday through Sunday from 5:00pm -10:00pm (Central Time)
The MHAV Warm Line - Mental Health America of Virginia is a Virginia-based, peer-run support line offering free, confidential, non-crisis emotional support by phone, text, or chat, where trained peers with lived experience listen, share coping strategies, and connect callers to local mental health resources.
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866-400-MHAV (6428)
9:00 AM to 9:00 PM EST (Mon - Fri)
5:00 PM to 9:00 PM EST (Sat - Sun - Holidays)
The Warm Line – Safe Harbor is a Connecticut-based, peer-supported phone service run by Continuum of Care that offers confidential, non-crisis emotional support, providing a listening ear from trained individuals in recovery during evening hours.
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(402) 715-4226
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Hours: Monday-Friday: 3:00 p.m. - 11:00 p.m.
Saturday-Sunday: 1:00 p.m. - 10:00 p.m.
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Serving the following counties: Douglas, Dodge, Washington, Sarpy and Cass
The Warm Line is a telephone support line where the caller is able to talk to trained peers that can listen to concerns and offer support. The Warm Line Peer Responder has a unique perspective on issues since they may have experienced many of the same feelings in the past.
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1 (866) 839-0445
(570) 270-6866
7 days a week from 5:00 p.m. to 9:00 p.m. Serving Luzerne County, PA
The Allegheny County Peer Support Warmline is a Pennsylvania-based, peer-run phone service offering free, confidential, non-crisis emotional support, where trained peers with lived experience provide a listening ear, share coping strategies, and help connect callers to local mental health resources.
The An Ear to Listen and a Passion to Care is a Connecticut-based, peer-run warmline that provides free, non-crisis emotional support by phone, offering compassionate listening and understanding from individuals with lived mental health experience.
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(844) 755-4673
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M-F 12noon - 10pm Sat 10am - 2pm (Central time)
The Bartlow Peer2Peer Warmline is a Connecticut-based, peer-run phone service offering free, non-crisis emotional support, where trained peers with lived experience provide a compassionate listening ear, share coping strategies, and help callers navigate mental health challenges.
The Bay Cove Peer Support Warmline is a Massachusetts-based, peer-run phone service offering free, confidential, non-crisis emotional support, where trained peers with lived experience provide a listening ear, share coping strategies, and help connect callers to local mental health resources.
The Centerstone Crisis Line is a United States–based crisis support service operated by Centerstone, providing free, confidential, 24/7 phone support for individuals experiencing mental health crises, offering immediate assistance, de-escalation, and connection to emergency or local services when needed.
The Certified Peer Support Specialist Warmline is a Georgia-based, peer-run warmline staffed by certified peer support specialists who provide free, non-crisis emotional support, listening, and guidance to help individuals manage mental health challenges and connect with local resources.
The Clackamas County Crisis and Support Line is an Oregon-based phone service providing 24/7 crisis intervention and support, offering immediate emotional assistance, safety planning, and connection to local mental health and emergency services for individuals in distress.​
503-655-8585 (free & confidential)
24 hours a day, 7 days a week
The Colorado Crisis Services (often referred to as the Colorado Crisis and Support Line) is a Colorado-based, statewide service providing free, 24/7 crisis intervention and mental health support via phone, text, or chat, offering immediate assistance, de-escalation, and connection to local resources.
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1-844-493-TALK (8255)
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Text “TALK” to 38255
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The Colquitt Peer2Peer Warmline is a Georgia-based, peer-run warmline that provides free, non-crisis emotional support and connection from individuals with lived mental health experience, offering a safe space to talk and helping callers access local resources.
The Compassionate Ear Warmline is a New York–based, peer-run phone service offering free, non-crisis emotional support, where trained peers provide a compassionate listening ear, share coping strategies, and help callers navigate challenges and connect with local mental health resources.
The Contact Crawford County is a Pennsylvania-based helpline that provides free, confidential emotional support and crisis intervention via phone, offering a compassionate listening ear, suicide prevention support, and connection to local resources for individuals in distress.
The CONTACT Helpline is a United States–based network of local helplines that provide free, confidential emotional support and crisis intervention, offering a listening ear, suicide prevention support, and connection to community resources for individuals in distress.
The Contact Helpline (211) is a Pennsylvania-based phone service accessible by dialing 211, providing free, confidential information, referral, and emotional support, connecting individuals to local health, mental health, and social services in their community.
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Dial 2-1-1 (24/7)
The CONTACT of Ocean and Monmouth Counties is a New Jersey–based nonprofit providing free, confidential emotional support and crisis intervention via phone, offering a listening ear, suicide prevention support, and connection to local resources for individuals in distress.
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732-240-6100 (crisis intervention/listening line)
The Crisis Contact Line is a Nevada-based service providing free, confidential, 24/7 crisis intervention and suicide prevention support via phone and text, offering immediate emotional assistance and connection to local resources for individuals in distress.
The Decatur Peer2Peer Warmline is a Georgia-based, peer-run warmline that provides free, non-crisis emotional support and connection from individuals with lived mental health experience, offering a safe space to talk and helping callers navigate challenges and access local resources.
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​1-888-945-1414 (toll-free, statewide)
The David Romprey Oregon Warmline is an Oregon-based, peer-run warmline offering free, confidential, non-crisis emotional support, where trained peers with lived experience provide a listening ear, share coping strategies, and help callers connect with local mental health resources.
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1-800-698-2392 (toll-free)
The Edinburg Peer Warmline is a Texas-based, peer-run warmline that provides free, non-crisis emotional support and connection from individuals with lived mental health experience, offering a safe space to talk and helping callers navigate challenges and access local resources.
The Empower Work is a United States–based service that provides free, confidential support via text for people experiencing stress or challenges at work, offering immediate guidance, active listening, and practical strategies to navigate workplace issues.
The Hope4NC Helpline is a North Carolina–based, peer-run support line that provides free, confidential, non-crisis emotional support, connecting individuals with trained peer support specialists who offer listening, encouragement, and guidance to help navigate mental health and substance use challenges.
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​1-855-587-3463 (HOPE4NC)
The HOPE Inc. Warmline is an Arizona-based, peer-run warmline that provides free, non-crisis emotional support and connection from individuals with lived mental health experience, offering a safe space to talk, share coping strategies, and access local resources.
The Iowa Warm Line is an Iowa-based, peer-run phone service offering free, confidential, non-crisis emotional support, where trained peers with lived experience provide a listening ear, share coping strategies, and help callers connect with local mental health resources.
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1-844-775-9276 (1-844-775-WARM)
The Lenape Valley Foundation Peer Recovery Warmline is a Pennsylvania-based, peer-run warmline that provides free, non-crisis emotional support and recovery-focused guidance, where trained peers with lived experience offer a listening ear, share coping strategies, and help connect callers to local mental health and recovery resources.
The Metro Boston Recovery Learning Community Peer Support Warmline is a Massachusetts-based, peer-run warmline offering free, non-crisis emotional support, where trained peers with lived experience provide a listening ear, share coping strategies, and help callers connect with local mental health and recovery resources.
The MHA Peer Recovery Warmline of Virginia is a Virginia-based, peer-run warmline offering free, confidential, non-crisis emotional support, where trained peers with lived experience provide a listening ear, share recovery-focused guidance, and help callers connect with local mental health and recovery resources.
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(866) 400-6428
Mon–Fri 9am–9pm; Sat–Sun 5pm–9pm (ET)
The MHA San Francisco Warm Line is a California-based, peer-run warmline that provides free, non-crisis emotional support and connection, where trained peers with lived experience offer a compassionate listening ear, share coping strategies, and help callers access local mental health resources.
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855-600-WARM (855-600-9276)
The MHA Texas Warm Line is a Texas-based, peer-run phone service (operated through Mental Health America of Greater Tarrant County) that provides free, non-crisis emotional support from trained peers with lived experience.
(817) 546-7826
Monday to Friday, typically 1:00 PM – 5:00 PM (CST)
The Military Helpline (run by Combat Stress) is a United Kingdom–based service providing free, confidential mental health support for veterans, serving personnel, and their families.
0800 138 1619
24 hours a day, 7 days a week (365 days a year)
The Minnesota Warmline is a Minnesota-based, peer-run phone service offering free, confidential, non-crisis emotional support, where trained peers with lived experience provide a listening ear, share coping strategies, and help callers connect with local mental health resources.
(651) 288-0400
Monday to Saturday, 5:00 PM – 9:00 AM (overnight)
The NAMI San Diego Warmline is a California-based, peer-run phone service offering free, confidential, non-crisis emotional support, where trained peer support specialists with lived experience provide a listening ear, coping strategies, and connection to local resources.
(619) 295-1055
7 days a week, 3:30 PM – 11:00 PM (Pacific Time), except major holidays
The NAMI Western Nevada Teen Peer Support Text Line is a Nevada-based, peer-run, non-crisis text service for adolescents and young adults (up to age 24), providing confidential emotional support from trained young adult peers with lived experience.
775-296-8336
12:00 PM – 12:00 AM (midnight), 7 days a week, 365 days a year (Pacific Time)
The NAMI Western Nevada Warmline (also known as the Nevada Warmline) is a Nevada-based, peer-run phone service offering free, confidential, non-crisis emotional support from trained peers with lived experience, providing a safe space to talk and guidance for mental health challenges.
(775) 241-4212
12:00 PM – 10:00 PM, 7 days a week, 365 days a year (Pacific Time)
The NAMI National Helpline is a United States–based service run by the National Alliance on Mental Illness that provides free, confidential information, support, and referrals for mental health concerns (note: it is not a crisis line—crisis support is provided through 988).
1-800-950-NAMI (6264)
Monday to Friday, 10:00 AM – 10:00 PM (Eastern Time)
The AASRA National Suicide Prevention Helpline is an India-based crisis support service providing free, confidential emotional support and suicide prevention assistance for individuals in distress.
+91 9820466726
24 hours a day, 7 days a week (365 days a year)
The Nord Center Crisis Services is an Ohio-based service that provides 24/7 crisis intervention and mental health support, including a crisis hotline, mobile crisis response, and short-term stabilization for individuals experiencing acute mental health distress.
(440) 233-7232
24 hours a day, 7 days a week (365 days a year)
The NAMI Orange County WarmLine is a California-based, peer-run phone service offering free, confidential, non-crisis emotional support, where trained peer mentors with lived experience provide a listening ear, encouragement, and connection to local mental health resources.
(877) 910-9276
24 hours a day, 7 days a week (365 days a year)
The Oregon YouthLine is an Oregon-based, peer-run support service for young people, offering free, confidential, non-crisis emotional support from trained youth peers via phone, text, and chat.
1-877-968-8491
📱 Text: teen2teen to 839863
24 hours a day, 7 days a week
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Peer support (youth-to-youth): 4:00 PM – 10:00 PM (Pacific Time), 7 days a week
The P.E.E.R Center Warmline is a New York–based, peer-run warmline that provides free, confidential, non-crisis emotional support from trained peers with lived experience, offering a compassionate listening ear, shared understanding, and connection to local resources.
(585) 563-7470
Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
The Pathways Vermont Support Line is a Vermont-based, peer-run warmline offering free, confidential, non-crisis emotional support via phone or text, staffed by trained peers with lived experience who provide listening, connection, and support for a wide range of challenges.
1-833-888-2557 (or 1-833-VT-TALKS)
24 hours a day, 7 days a week (365 days a year)
The Peer Recovery Call Center is a West Virginia–based, peer-run phone service that provides free, confidential support for individuals experiencing mental health or substance use challenges, connecting callers with trained peer recovery specialists who offer encouragement, guidance, and referrals to local services.
1-844-HELP4WV (1-844-435-7498)
24 hours a day, 7 days a week (365 days a year)
The Peer Support Connection Warmline is a Minnesota-based, peer-run warmline that provides free, confidential, non-crisis emotional support from trained peers with lived mental health experience, offering a safe and understanding space to talk and connect.
(844) 739-6369
5:00 PM – 9:00 AM (overnight), 7 days a week (Central Time)
The Peer Support Talk Line is a California-based, peer-run warmline operated by Mental Health America of San Francisco, offering free, confidential, non-crisis emotional support from trained peers with lived experience.
(855) 845-7415
Monday to Friday, 4:00 PM – 10:00 PM, and Saturday to Sunday, 12:00 PM – 6:00 PM (Pacific Time)
The Peer-to-Peer Recovery Warmline is a Pennsylvania-based, peer-run warmline that provides free, confidential, non-crisis emotional support and recovery-focused guidance from trained peers with lived experience, helping individuals navigate mental health and substance use challenges.
(888) 233-2692
24 hours a day, 7 days a week (365 days a year)
The Peer-to-Peer Warmline is a Pennsylvania-based, peer-run phone service offering free, confidential, non-crisis emotional support, where trained peers with lived experience provide a listening ear, encouragement, and connection to local mental health resources.
(855) 284-2494
Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
The Pro Bono Counseling Warmline is a New Jersey–based service that provides free, confidential emotional support and helps connect individuals to pro bono (no-cost) mental health counselling services, offering guidance and referrals for those who cannot afford care.
(973) 870-0677
Monday to Thursday, 9:00 AM – 5:00 PM (Eastern Time)
The Promise Resource Network Warmline is a North Carolina–based, peer-run warmline that provides free, confidential, non-crisis emotional support from trained peers with lived experience, helping individuals talk through mental health or substance use challenges and feel less alone.
(833) 390-7728
55-PEERS-NC (1-855-733-7762)
24 hours a day, 7 days a week (365 days a year)
The Reach Out Connecticut is a Connecticut-based, free support line that provides non-crisis emotional support and connections to basic needs resources, offering a compassionate, non-judgmental space to talk with trained listeners.
1-844-TALK-4CT (1-844-825-5428)
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Monday – Thursday: 12:00 PM – 8:00 PM
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Friday: 12:00 PM – 6:00 PM
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Saturday – Sunday: 11:00 AM – 7:00 PM
The Peer CARE Companion Warmline (often what’s referred to as the S.E.A Center Warmline) is an Australia-wide, peer-led call-back warmline run by Roses in the Ocean, providing non-crisis emotional support for people with a lived experience of suicide.
1800 77 7337
24 hours a day, 7 days a week (call anytime to leave a message; a peer will return your call within ~48 hours)
The Safe Harbor Warm Line (often referred to as Safe Harbor Peer Support) is a Connecticut-based, peer-run warmline operated by Continuum of Care, offering free, confidential, non-crisis emotional support from trained peer support counselors with lived experience.
1-800-258-1528
5:00 PM – 10:00 PM, 7 days a week (including weekends and holidays)
The Samaritans Listening Line is a United Kingdom and Ireland–based service that provides free, confidential, 24/7 emotional support for anyone experiencing distress, loneliness, or suicidal thoughts.
116 123
24 hours a day, 7 days a week (365 days a year)
The Samaritans on Cape Cod and the Islands is a Massachusetts-based nonprofit providing free, confidential emotional support and suicide prevention services through a crisis hotline staffed by trained volunteers.
988 (routes to their centre)
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Local line: (508) 548-8900
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Toll-free: 1-800-893-9900
24 hours a day, 7 days a week (365 days a year)
The SC HOPES is a South Carolina–based, peer-run support line that provides free, confidential, non-crisis emotional support for individuals experiencing mental health or substance use challenges, connecting callers with trained peer support specialists.
1-844-SC-HOPES (1-844-724-6737)
24 hours a day, 7 days a week (365 days a year)
The South Dakota Helpline Center is a South Dakota–based service that provides free, confidential support, information, and crisis intervention via phone, text, and online chat, connecting individuals to mental health, suicide prevention, and community resources across the state.
211 (in-state) or 1-800-273-8255 (Suicide & Crisis Lifeline)
24 hours a day, 7 days a week (365 days a year)
The Utah Warm Line is a Utah-based, peer-run phone service offering free, confidential, non-crisis emotional support, where trained peers with lived experience provide a listening ear, share coping strategies, and help callers connect with local mental health resources.
1-833-773-2588
8:00 AM – 11:00 PM, 7 days a week (Mountain Time)
The Veterans Crisis Line (often referred to as the Veteran Call Center) is a United States–based service providing free, confidential crisis support for veterans, service members, National Guard and Reserve members, and their families.
Dial 988, then press 1
Text: 838255
24 hours a day, 7 days a week (365 days a year)
The Washington Warm Line is a Washington State–based, peer-run phone service offering free, confidential, non-crisis emotional support from trained peers with lived experience, providing a compassionate listening ear and connection to local resources.
1-877-500-9276
9:00 AM – 10:00 PM, 7 days a week (Pacific Time)
The White County Peer2Peer Warmline is a Georgia-based, peer-run warmline that provides free, confidential, non-crisis emotional support from trained peers with lived mental health experience, offering a safe space to talk and connection to local resources.
(706) 219-1125
24 hours a day, 7 days a week (365 days a year)
The Your Life Your Voice is a United States–based service run by Boys Town that provides free, confidential support for young people experiencing emotional distress, offering crisis intervention, guidance, and coping tools.
1-800-448-3000
Text: VOICE to 20121
24 hours a day, 7 days a week (365 days a year)
The Befrienders Worldwide is an international network of helplines and support services operating in multiple countries, providing free, confidential emotional support and suicide prevention through trained volunteers. It acts as a global directory and network, helping people connect to local helplines in their country, all focused on listening, emotional support, and reducing isolation.
The Helplines Partnership is a United Kingdom–based membership and accreditation body that supports and represents helpline services, helping improve quality, standards, and best practice across the sector rather than providing direct emotional support. t works behind the scenes to strengthen helplines through training, accreditation, and collaboration, ensuring services are safe, effective, and accessible.
Suicide Prevention Helpline Directory (India)
The Suicide Prevention Helpline Directory (India) is an India-based resource that compiles and lists multiple suicide prevention and emotional support helplines across the country, helping individuals quickly find appropriate support services in their region. It functions as a central access point, guiding people to local crisis lines, NGOs, and support services, making mental health support more accessible across India.
The Lived Experience Hub have mapped 117 warm lines globally, revealing a distributed yet structurally consistent layer of peer-led support embedded across multiple countries. Despite geographic variation, these services share a common operational architecture—non-crisis emotional support delivered by trained peers, typically via phone, with comparable staffing models, training requirements, and service delivery frameworks.
This structural alignment makes warmlines uniquely suited to globalisation. Through the implementation of a universal ledger, warmline activity could be standardised and aggregated in real time, capturing key metrics such as call volume, engagement duration, response times, and outcome indicators. A centralised global dashboard could then provide a live overview of warmline activity worldwide—transforming isolated services into a coordinated global support system. In doing so, warmlines evolve from local interventions into a measurable, optimisable, and scalable planetary infrastructure for early mental health support.
Proudly designed by Andrew Turtle